Citizen workshops are an opportunity to invite all residents to take part in collective consultation or decision-making. Organised by the local authority, the workshop brings together decision-makers, citizens, committee representatives and associations to co-create/co-design solutions for living together in their community. Participatory methods and appropriate workshop facilitation guarantee high-quality results.

Objectives

• To hold discussions with residents,
• Listen to their ideas and concerns on various issues
• To discuss plans that interest them and that may be feasible in the short, medium or long term.

The citizen’s guide is an essential form of communication between the local authority and its residents – particularly newcomers. It is sometimes referred to as a “welcome book”, “welcome guide” or “welcome book”.  

The citizen’s guide is designed to inform newcomers about the infrastructure, services, education and reception facilities in their local authority, as well as about life and culture in Luxembourg. 

Objectives

• Show new residents that they are welcome
• Provide practical information on local life (municipal services, associations, etc.)
• Stimulate citizen involvement and interaction in areas such as volunteering, political participation, language learning and practice.
• Foster a climate of exchange, well-being, integration and social cohesion.

In order to stimulate political participation, it is important to ensure that residents have access to the information they need to become actively involved. Getting to know the local political players is a good starting point. An excellent way of ensuring that residents have the opportunity to get to know their political representatives is to organise a Meet & Greet event. This can be particularly useful in the run-up to local elections. However, the Meet & Greet is compatible with other events you organise in your municipality and could also be incorporated into a welcome event for new arrivals.

Objectives

• To inform voters about the main policies and values of the political parties standing in the municipal elections,
• To create direct contact between voters and candidates representing the respective parties,
• Enable candidates in majority municipalities to stand,
• To provide information on the rules to be observed in order to vote correctly,
• Encourage non-Luxembourgers to register to vote.
• Raise visitors’ awareness of civic participation, which is not limited to the right to vote but takes place on a day-to-day basis through social, community, cultural and community involvement, etc.

A language café, “Sproochecafé” or polyglot café is an excellent opportunity to bring together people from different backgrounds who want to develop their language skills through practice. These are conversation tables divided according to language. The organiser can propose one or more tables in English, Luxembourgish, Portuguese, French, German, etc. The choice of languages depends on the volunteers running the table and the number of participants wanting to practise the language proposed.

Topics can be pre-selected or discussed freely during the event.

The minimum level of language proficiency for participants should be A1 completed. However, it should be borne in mind that learners’ progress may vary and that A1 is only a reference.

Objectives

• Practise a language,
• Enrich vocabulary and improve oral expression,
• Facilitate links between residents,
• Discover and value the linguistic wealth of the participants,
• Help overcome the fear of speaking.
• A small group led by a volunteer facilitator to discuss a theme from everyday life.

Meeting local personalities can be an important part of feeling “at home”. It is certainly one of the factors that contribute to living together and feeling connected to the local community.

Good Living Library practice can be a separate event or it can be part of a larger event.

The Living Library concept is based on setting up a library where books are replaced by people. For a period of 15-30 minutes, the public can ‘rent’ the time of a local personality for a conversation on an interesting subject.

Examples of “living books” are: local artists, local activists, local entrepreneurs, etc.

Objectives

• To combat discrimination by creating opportunities for conversation.
• To break down stereotypes.
• To encourage understanding and a plurality of viewpoints.
• To provide opportunities for honest dialogue.

A neighborhood App offers neighbors a free, closed and secure social network, focusing on social interaction between residents and their involvement in the neighborhood. The application’s neighborhoods are geographically defined. Access is based on address, and only members have access to messages from the neighborhood. Ideally, thanks to offline meetings and the involvement of residents, it fosters social cohesion in your community. 

What’s more, this application keeps residents informed about relevant events, services and projects in their neighborhood. Neighborhood messages remain confidential and are not accessible to external parties. In addition, the application only authorizes the participation of external parties who provide non-commercial value to citizens, thereby guaranteeing the integrity of the platform and the preservation of the community interest.

Objectives

• To combat isolation.
• Get to know your neighbors.
• Lend or borrow tools or equipment.
• Report the loss of a pet.
• Find recommendations for local professionals (plumbers, baby-sitters, etc.).
• Take part in discussions on planning and development projects.
• Organize neighborhood events such as garage sales and parties.
• Receive information from the local council and other local organizations.
• Add neighborhood activities to the calendar.
• Encourage residents to offer all kinds of voluntary activities.
• Facilitate meetings and exchanges between old and new residents of the Commune, between Luxembourgish citizens and foreigners, and between young and old.
• Implement a participatory budget.

The Neighbors’ Day is a celebration of French origin whose aim is to enable neighbors to get together in a convivial atmosphere, to break the isolation that is becoming more and more widespread in towns and villages, and to try to create a sense of belonging to one’s locality.

In general, the event is organized by the neighbors themselves, with the municipality relaying the information and providing logistical support (traffic barriers, advertising banners, benches and beer tables, etc.).

Objectives

• Promote social cohesion, conviviality and solidarity in the neighborhood or village.
• Promote a sense of community in your neighborhood.
• Create a sense of belonging in your community.

The “participatory budget” enables local residents to propose citizen projects and take part in budgetary decisions by voting for their favourite project(s). This participatory approach is part of a drive to involve citizens in projects designed to improve the quality of life in the local authority (town planning, mobility, culture, heritage, social action, schools, youth and sports, etc.).

Objectives

• To encourage local residents to get involved in local social, political and community life,
• To encourage residents to identify with the place where they live,
• Carry out projects of general interest, designed to improve the quality of life in the community,
• Contribute to community life and encourage collective action.

This is a document written in French and/or Luxembourgish containing all the necessary explanations on the subject or event. To ensure that everyone can understand the message, several QR codes are available at the bottom of the page, offering different languages so that people who speak different languages can scan and read the text in the desired language. This makes documents much easier to understand, while making them more readable and less burdensome.

Objectives

• Stimulate involvement and interaction between citizens in different areas,
• to foster a climate of exchange, well-being, integration and social cohesion.

Led by local networks of volunteers eager to propose and share all kinds of activities, third places bring together people of all origins and cultures, outside a structured associative framework.

Generally speaking, third places are open to all, enabling residents to get together, exchange ideas and get active. In particular, it offers single and vulnerable people (seniors citizens, single parents, foreigners who don’t speak the local language, etc.) a welcoming and entertaining environment, without structure or organizational constraints. The resources are multiple and specific to each community, since they are provided by the residents themselves, through their voluntary commitment. Every inhabitant, every person with or without a commitment to an association or organization, has talents, skills or desires to share.

Objectives

• To strengthen social cohesion and intercultural and intergenerational exchanges.
• To combat isolation.
• Empower and actively involve residents.
• To encourage voluntary work and civic participation.
• Encouraging and supporting residents to offer all kinds of voluntary activities.
• Facilitating meetings and exchanges between old and new residents of the community, between Luxembourgers and foreigners, and between young and old.

Managing diversity in the workplace requires a set of skills from team members. Learning these skills is particularly important for municipal agents in order to improve the service they offer to citizens, as well as to make the municipality an employer of choice for everyone. One of the steps is to raise awareness of micro-aggressions that can occur intentionally or unintentionally in the day-to-day life of a team. This training focuses on the definition of micro-aggressions and its examples in the workplace, the different types of micro-aggressions (micro-aggressions, micro-insults, and micro-invalidations) and the difference between micro-aggressions and harassment. Participants can learn about the physiological impact of (long-term) micro-aggressions on a person, and to make the difference between the intention of an act and the impact of that act. In this way, team members are made aware of the power games that can take place in the workplace and learn how to respond assertively.

Objectives

• To understand the concept of micro-aggressions (in the workplace) and their impact;
• Prevent micro-aggressions in everyday work life in order to improve the work climate;
• Promote more benevolent communication in the workplace;
• Understand how to act and react to micro-aggressions.

A welcome event for newcomers is a regular event organised for citizens who have recently joined the local municipality. It is an excellent starting point for newcomers to get to know the municipality better and to meet their neighbours.

Objectives

• To get to know the commune and local landmarks (e.g. shops, cultural venues, sports venues),
• Meet your neighbours and widen your circle of contacts,
• Show curiosity about each other,
• Breaking down isolation,
• Present the social and cultural life of the community (events, organisations),
• Introduce key figures in local life (e.g. politicians, activists, farmers, etc.),
• Encourage people to speak one of the local languages and use it as a tool for empowerment,
• Provide opportunities to identify with the local community and support local events,
• Offer a better understanding of Luxembourg culture,
• Offer a better orientation in the cultural diversity of the commune.